37001 Privacy Policy — Our Commitment to Protecting Your Data
This policy explains how 37001 collects, uses, stores, and protects the personal information of our users in Malaysia.
Last updated: 2026
What Information Do We Collect From You?
When you register and use the 37001 platform, we collect various types of information to ensure our services run smoothly and securely. The information collected falls under several key categories:
Account & Identity Information
During registration, you will be asked to provide your full name, email address, phone number, date of birth, and identification details required for verification. This information is used to verify your identity and ensure that only the legitimate account owner can access and manage the account.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser version, IP address, and access log data. This helps us identify suspicious access, resolve technical issues, and optimise the user experience across devices — including the smartphones used by the majority of our Malaysian users.
Payment & Transaction Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect payment-related information such as your bank account number, e-wallet number, and transaction records. Please note that we do not store credit or debit card details directly — all sensitive data is processed through certified, secure payment gateways.
How Is This Information Used?
Verifying user identity to meet compliance requirements and prevent fraud.
Processing deposits and withdrawals in MYR through secure, recognised payment channels.
Analysing usage patterns to improve the platform's interface and user experience.
Sending account notifications, promotional updates, and important information related to our services.
37001 will not use your personal information for any purpose beyond what is stated in this policy without your prior consent. We also will not sell your personal information to any third party for commercial marketing purposes.
Cookie Usage & Activity Tracking
The 37001 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies: session cookies that expire when you close your browser, persistent cookies that help us recognise you on return visits, and analytics cookies that help us understand how users interact with our platform.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some platform features, such as automatic login or language preference saving.
- Session Cookies — Keeping you logged in throughout your active session
- Preference Cookies — Saving your preferred language and layout settings
- Security Cookies — Helps detect and prevent unauthorised access
- Analytics Cookies — Analyses usage patterns for platform improvement purposes
Data Storage, Security & Third-Party Sharing
How Is Your Data Stored and Protected?
All personal information of 37001 users is stored on servers protected by SSL encryption. We apply industry-standard security measures to ensure your data remains inaccessible to unauthorised parties.
Your account information is retained for the duration your account remains active and for a specified period following account closure, as required by law. Transaction and financial data are kept for as long as necessary for audit and regulatory compliance purposes.
We conduct regular security audits to ensure our data protection systems stay up to date and are equipped to handle the latest cyber threats.
When Is Your Information Shared?
37001 does not share users' personal information with third parties except in the following limited and controlled circumstances:
- Payment service providers required to process your deposit and withdrawal transactions in RM
- Regulatory authorities or law enforcement agencies when required under applicable Malaysian law
- Third-party technical service providers bound by strict confidentiality agreements with us
- In the event of a business merger or acquisition, with prior notice given to users
User Rights & How to Contact Us
What Are Your Rights as a 37001 User?
As a 37001 platform user, you have several important rights regarding your personal information:
- Right to Access — You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification — If any information we hold is inaccurate or out of date, you have the right to request a correction by submitting the appropriate supporting documents.
- Right to Erasure — You may request the deletion of your personal information, subject to legal and operational requirements that obligate us to retain certain data for a specified period.
- Right to Object to Processing — You may object to the use of your data for specific purposes such as direct marketing.
- Right to Data Portability — You have the right to receive your data in a machine-readable format for transfer to another service provider where applicable.
To exercise any of the above rights, or if you have any questions about how we handle your personal information, please contact our support team. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.
If this privacy policy is updated, we will notify users via in-platform notifications or email. Continued use of the platform after any changes constitutes acceptance of the updated terms. For any enquiries, contact us at [email protected] or visit our FAQ page ours.
We aim to respond to all privacy enquiries within 3–5 business days.